FAQ

Frequently Asked Questions


General Questions


How do I submit an offer on a domain name that is listed on Hugoton Domains?


We provide a large selection of premium domain names for purchase and rent on our website. Once you have decided which method works best for you, simply fill the offer form and submit an offer that is above the minimum reserve price!


I sent an offer on a domain name, how long will it take to receive a response?


We try our best to respond to offers within one business day.


What would happen after I submit an offer on a domain name?


Your offer may be accepted, countered or declined within 24 hours. Negotiations can take as little as a day!


What are my payment options? And are there any additional fees?


We accept the following payment methods:

  • PayPal
  • Stripe


There are no additional fees to the price you see/offer after acceptance!


Do you share stats for domain names?


No. Hugoton Domains is not obliged to share performance information about domain names.


Buying a Domain at Hugoton Domains


How do I purchase a domain name?


Purchasing a premium domain name on Hugoton Domains is safe and easy. Once an agreement is reached on the price, Hugoton Domains will facilitate payment and transfer of ownership.


How much time does it take to complete the transfer of the domain name?


Under normal circumstances, the transfer completes within 2-5 business days once payment has cleared. We do our best to complete the transfer as soon as possible.


Can I pay in installments?


At this time we do not accept installment payments.


What are the ongoing costs associated with owning a domain name?


As the owner, you are responsible for paying annual renewal fees charged by your registrar (usually between $10-$50 USD). Failure to pay annual fees on time could result in the loss of your domain name. Please note that Hugoton Domains is not responsible for any kind of loss after the domain is transfer to your registrar.


Renting a Domain at Hugoton Domains


Why should I rent a domain name?


Whether you're building a business, starting a project or want to take your company to the next level, there are many benefits to renting a really great domain name.


  • Start your business or project with a great domain name and brand.
  • Get exclusive rights to the domain name during the rental term (Option to renew).
  • Have full control over the content on the site.
  • Pay fixed affordable monthly payments.


How long can I rent a domain name for?


Hugoton Domains standard rental agreements are for 6, 12 or 24 months with an option to renew at the end of the term.


How do I renew my rental agreement?


All rental agreements are set to auto-renew, for another one year term, 30 days before the term ends. Notifications of auto-renewal are sent to the renter 45 days and 35 days prior to term expiry date. The renter may cancel auto-renewal at any time by sending an email at customersupport@hugotonhosting.co.uk, this action will cause the current agreement to end at the term date.


Does my rent increase over time?


No.


Is a deposit required? How much is it?


No, but the full amount of the term rented is due prior to domain activation. 


Can I negotiate a buyout option?


Hugoton Domains may offer to Renter, at its sole discretion, an option to purchase the Domain Name for a set Purchase Price (Buyout Option).


Can someone else purchase the domain while I am renting it?


No, Hugoton Domains enters into an exclusive rental agreement with you. Subject to terms of the Rental Agreement, and you're in good standing, you have full exclusivity to the domain name.


Who controls the domain name? Can I transfer it to my chosen registrar?


You have control of the content on the domain name via the Domain Name Server (DNS). Hugoton Domains will change the nameservers upon your request and you may have as many subdomains (example: abc.hugotondomains.com) as you wish. Hugoton Domains will maintain administrative control of the domain name and be responsible for its annual renewal costs.


Can I publish anything on the domain name I am renting?


Yes, so long as the content is legal.